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Case studies are a marketing staple. Businesses use them to show how their product or service has been implemented successfully by customers. Instead of simply talking about a product, case studies allow businesses to show how their product can be used.
We’ve also had a lot of success with them here at Switch Video. This case study about Inbenta, for example, allows us to demonstrate how an explainer video helped Inbenta increase conversion rates by 20%. It really helps our customers to envision how videos can help to explain what they do and increase conversions in the process.
At this point, you may be wondering, “What makes case studies so successful, and how can I use them to generate more leads?” Let’s talk about that now.
The first thing case studies do is tell a story. They illustrate how your product or service can be used. Without them, you’re stuck with explaining what you do and why it’s beneficial to customers. But there are only so many ways you can describe yourself.
A case study brings your product to life. It’s a picture that’s worth a thousand words—providing an illustration of what you do, not just an explanation. Stories are also known to be one of the best ways to activate people’s brains and to get them to remember what you’re saying (more about that here). If you find yourself at a loss for getting the explanation of what you do to stick, try telling a story with a case study.
Case studies also focus on the customer’s perspective. Instead of talking more about yourself, you focus on how a customer used your product. You get to describe the process and the results of implementing your product from the customer’s perspective.
A lot of businesses make the mistake of talking about themselves too much, especially on their websites. Case studies are a great way to take the attention off of yourself and to focus on the experience of one of your customers. Future prospects will react well to this because they’ll want to get the same results as the case study example.
Not only do case studies focus on customers, but they also demonstrate how your product has been used successfully. Prospective customers care more about seeing how your product has been implemented than they care about hearing you talk about what you can potentially do.
In this way, case studies demonstrate success. They prove that you’re able to accomplish what you say you can do, based on real results and real stories, not just theories. Case studies give your company more credibility. They show that people are using your product and having success doing so.
Case studies also let you leverage the brand power of your customers. By showing the businesses that you’ve worked with, whether it’s Facebook, HP, IBM, Inbenta, or someone else, you get to show the companies that you’ve worked with that are willing to back you up and talk about what you do.
When it comes to marketing, customers care a lot more about what other people have to say about you than what you have to say about yourself. This rings true with case studies.
Compared to explainer videos, case studies are inexpensive. You simply have to take the time it takes to write and design a good case study. This can take between 10 to 20 hours and can cost between $500 to $1500, depending on the writer you use and what needs to be included.
Explainer videos are awesome and are the best way we’ve found to explain what you do online, but as has been mentioned, they can end up being expensive. They’re worth the investment, but not everyone can afford them and not everyone can afford more than one.
This is where case studies come in handy. You can convey a lot of useful information by sharing the success of one of your customers and illustrating how your product or service can be used. Explainer videos are still number one, but case studies are a super helpful number two.
A lesser known benefit of case studies is that they teach you a lot about your product and your customers. You’ll learn things about your product that you’ve never known before by getting a better idea about how your actual customers are reacting to what you do. Case studies end up being one part promotional material and two parts market research.
By learning more about your product and customers, you can improve your marketing communication because you’ll be more in touch with your product and more in tune with your customers. Instead of trying to sell based on what you think is important, you’ll learn to sell based on what customers appreciate and how they’re using what you sell.
Now that you know the benefits of case studies, let’s talk about the different types of case studies you can consider:
Here are some case study examples from around the web to give you an idea of what you can produce:
To learn more about how to create successful case studies, check out these awesome posts from around the web: